There are significant advantages to using the InnoDB storage engine, which is why we have partnered with InnoBase to bring this to production. AIMpromote clients should already be experiencing a significant improvement in speed (up to 50% decrease in page load). Also, from a reliability standpoint, we are able to offer a platform that has unparalleled data consistency.

If you have any questions regarding this upgrade, please call your support team or reply to this post.

The result of this upgrade will be significant improvements in performance and reliability. If you have any questions regarding this, please call your support team or submit a ticket through your AIMpromote account.

As always if you have any questions we can be reached via telephone, email, or submit a support ticket from within your account.

Inbound cases are for those who have CRM clients under their account. These inbound cases are created by the users in your child accounts for you. Your outbound cases are the ones that your organization submits to us. You can view your inbound cases by going to the account tab and clicking on ‘Cases’.

Furthermore, you can track the progress of your outbound cases under the ‘Help’ tab by clicking on ‘My Support Cases’. When you send a support case to us, or your clients submit a case to you, a response to the issue can be made directly by editing the case and entering in notes, updating the status, etc. When you respond to the case an email notification will get sent to the person who submitted it saying that the case has been updated and vice versa.

We are still looking for ways to improve the support case system, so your valuable feedback is greatly appreciated.

Click for help and information about Regular Expressions.

If you have any questions regarding spam, managing SPF (Sender Policy Framework), or other questions regarding the AIMpromote system, please contact us and we will be happy to assist.

The ability to allow only specified IP addresses increases your security level and permits unauthorized access from other locations. This can be beneficial if you do not want users to log in from home or another location and pick all the leads for themselves, or view data outside of the office.

Please let us know if you have any questions regarding the usage of this new security feature.

In addition to that, you can now attach files specifically to every contact in your system. Need to view the quote you gave to a prospect last May? Just open up the contact, and click to view the quote that was attached to that lead.

These files can also be sent as email attachments. Whether you are sending your emails manually through the lead detail page, or using the powerful marketing automation functionality within AIMpromote, you can choose to attach a specific file to any email.

Lastly, the lead importing system has been augmented to allow the automatic attachment of files to leads upon import. Simply ZIP all your files into a single archive along with the AIMpromote import template and the system will create your leads and automatically attach any number of files to each lead.

If you have any questions regarding this, or any other feature in the AIMpromote Lead Management CRM system, please contact us and we will be happy to speak with you.

The Marketing Automation improvements have added the standard data mining from the Basic Refinement and Advanced Refinement interfaces to the conditions upon which the automations will be triggered. This provides a familiar interface, as well as more flexibility.

The system now also supports that ability to recheck and rerun triggers. This is especially useful for those leads that are neglected and need to be reassigned or an email message needs to be sent to the leads assigned salesperson. With this functionality, the lead will continually be passed along until it is properly attended to.

Emails may now be sent automatically from the system with the prospect’s assigned salesperson in the ‘From’ field of the outgoing mail. This is a step forward in sales force automation, and allows the system to send emails that appear totally custom, and never ‘canned’.

When sending out emails using the email templating system, the newsletter functionality, or the marketing automation, the system will now automatically place an opt-out link at the bottom of every email. This will provide a greater level of transparency to the prospect, and will bring AIMpromote clients closer to CAN-SPAM compliance.

Finally, emails may now be previewed in the Email Template list page, without going into the email editing page.

• The ‘Cases’ screen under the ‘Leads’ menu now includes links to either the Client account that submitted the case, or the contact to which the case is attached. This simple adds an easier way to procure information relevant to the case.
• Case descriptions are now able to hold significantly more information, up to a total length of 64k characters.
• The date of case submission is now displayed on the ‘Edit Case’ screen.

As always, should you have any recommendations or concerns, please contact us and we’ll be happy to speak with you about meeting your needs.